Shipping & Returns
We shall delivery Products ordered by you via the postal service or a courier of our choice to the delivery address that you have given us.
We deliver within the UK, EU and internationally.
Please note that customs, duty and import fees (including tariffs and tax) (“Fees”) may apply if your Products are shipped to a destination outside of the European Union. These Fees are not included in our delivery charges. This means we are not responsible for paying any Fees related to your Product which are imposed at the destination. You are responsible for paying all such Fees directly to the relevant authorities.
UK Next Day - £15
EU Express - £24
Rest of World - £35
Alternatively, items may be collected for free from our store at 47 Turnham Green Terrace.
- UK orders will be received within 2-3 working days providing orders are received before 12 noon Monday to Friday
- EU orders will be received within 2-6 working days.
- Rest of the World orders will be received within 3-7 working days.
- Weekend and Bank Holiday deliveries are not available.
Please note that delivery times are only estimates. We will not be liable for delays in meeting them.
It is also possible to collect items free of charge in our store at 47 Turnham Green Terrace. This option can be selected when you proceed to place your order on the website.
Orders for collection at our Turnham Green Store will be ready to collect approximately 1-2 days after the date on which your Order is confirmed. We will call you to let you know when your order is ready for collection. You will need to collect your item(s) within 30 days of our call informing you that your purchase is ready for collection.
A copy of your Order Confirmation email (printed or electronic) together with the card used for payment and a valid photo ID must be shown at time of collection. If you authorise somebody else to collect your Products, they will also need to present the information above (including your photo ID).
If for any reason you are unsatisfied with your purchase, you must email us at firstname.lastname@example.org within 7 days of receipt of the goods, stating your reason for return, and whether you would like an exchange or refund.
Refunds cannot be issued in-store, but will be processed via our Website within 7 days of return via the same method used for purchase.
When returning a Product, please return items in their original packaging. You must take care that they are received by us and not damaged in transit. Therefore, we recommend that you send returned by recorded post and always retain proof of postage.
Products must be received in their original state, unsoiled and with product tags still attached. If Products are damaged or soiled in any way, we will not be able to accept the return, and the item(s) will be sent back to you. This includes any Product packaging such as shoe boxes, as these are deemed part of the Product.
Products being returned must be received by us within 14 days of receipt of goods – items received after 14 days may not be able to be refunded and will be returned to you.
Note: Refunds only apply to online purchases and not to items bought in-store. Oxana Lifestyle does not offer an in-store refund policy. Rather, all items purchased in store are bought as seen. If you change your mind after purchase, we are happy to offer a credit note or an exchange if the item is returned within 14 days, unused, and with any original packaging.
All sale items are final, with no exchange or credit note given.
Please also note, we do not accept returns of underwear or earrings due to hygiene considerations.
Your Statutory Rights
Nothing in these Terms shall affect your statutory rights.